WALX Online Store

With recent measures in place due to COVID-19, we may experience longer delivery times than normal.

Subject to certain geographic, size and product limitations, delivery of orders in the UK £££ and over are free. Our delivery charges are £££ for delivery of all orders under £££.

How will my order be delivered?

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When will my order arrive?

Want to track your order now? You can track the progress of your order by {{{{DETAILS}}}}

Returns

Our returns policy

We hope you will be delighted with everything you have bought from us, but if you change your mind for any reason, we are happy to refund any unsuitable items in perfect condition within 28 days of purchase with a valid despatch note. Please note: There are a few rules and exceptions outlined below.

  1. All refunds will be issued to the original method of payment and in the original tender currency.
  2. For hygiene reasons, we cannot offer refunds on {{{CERTAIN PRODUCTS}}}} if the original packaging and hygiene seal has been removed. This does not affect your statutory rights.
  3. Sale items purchased can be fully refunded within NNNNNN days of receiving the goods.
  4. Items returned will be refunded for the amount paid. Items must be in original condition, unwashed, unworn and in original packaging.
  5. Free gifts or promotional items are non-returnable.

Please note: The above returns policy refers to a change of mind only and does not affect your statutory rights.

Common Questions

What are the time limits for returns?

  • NN days from when you’ve received your delivery, or
  • NN days for sale items, from when you’ve received your delivery

How do I start a returns process?

  • You can arrange a return at {{{LINK}}} and follow the on-screen instructions.
  • You will receive a confirmation e-mail with further information and instructions.

Are there any charges for return?

  • There are no charges for return.
  • Original delivery charges are non-refundable
  • You are responsible for return delivery charges although we may cover this cost at our discretion.

How soon will I get my refund?

  • We’ll contact you via e-mail to let you know we’ve received your return and inspected it.
  • Once your return has passed inspection, your refund will be processed and a credit will automatically be applied original method of payment, usually within NN business days.